—–Original Message—–
From: Chris Carrier
Sent: Apr 2, 2009 9:42:13 PM
Subject: Will not be ordering from ProFlowers again

Your service has been fine, product of high quality and I’ve use PF for four years with maybe 10-15 orders.  However, your association with Easy Saver means I will NEVER order from you again.  Now I have the pleasure of trying to stop these Easy Saver charges on my credit card that I got after ordering $150 in flowers (two orders) by checking an innocent looking box next to a rebate offer!  Even better, the number included with the charge does not work. 
 
I can’t believe a legitimate business like PF would actually throw their paying customers under a bus right after they order.

Chris Carrier
—–Original Message—–
From: Proflowers Customer Care [mailto:comments@proflowers.com]
Sent: Friday, April 03, 2009 12:21 AM
To: Chris Carrier
Subject: RE: Will not be ordering from ProFlowers again (#8896-129992404-4515)

Dear Chris,
 
Thank you for contacting us. We really appreciate your feedback in the EasySaver Rewards program and I am so sorry for your poor experience. Rest assured, we take your comments seriously, and we are on your side. Let me take a moment to just summarize the program enrollment.

After you make a purchase on our site, we offer a $15 coupon. If you click on that coupon you will land on a registration page to join our EasySaver program.  In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program.  Within the terms stated to the left of the “accept” button, is the enrollment process and states the charge of the program. Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing.  If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at 1-800-355-1837 and simple instructions will be provided to you to cancel.

We totally understand your frustration and will attempt to clarify the enrollment process for future customers. To follow up, I am going to forward your valuable comments to our partner group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.

Best Regards,
 
HB Debi Winger
Customer Care
ProFlowers
The Art of Fresher Flowers

—–Original Message—–
From: Chris Carrier
Sent: Apr 2, 2009 1:42:13 AM
Subject: Will not be ordering from ProFlowers again

I’m sure you’re a very nice person, HB Debi Winger, and I have nothing against you personally, but come on.

ProFlowers knows all about the true nature of Easy Saver, is aware the sign up process is deceptive and knows that it’s resulted in many angry and frustrated customers like myself.  In fact, I’m certain I’m one of thousands of people PF has sent a canned “we’re so sorry” response to in the past month alone.  You KNOW you lose many, many customers and you don’t care because the kickbacks you get from Easy Saver far and away make up for the lost revenue from angry people like me.

In fact, Easy Saver probably WILL cancel my membership and they may even refund some of my money.  Why?  Because I’m going to call them and demand it.  But they know that thousands of people won’t bother to call, won’t understand HOW to cancel or won’t even know what the charge is or where it came from.  I wonder how many elderly people who don’t look at their bank statements Easy Saver have paid hundreds of dollars for this do-nothing service. 

“Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing.”

Hilarious!
 
Please, do not respond with any more canned “we care” bullshit.
Chris Carrier